Each year SAFA Insurance Services places a comprehensive travel insurance policy in the commercial market. The policy provides automatic cover to employees of all South Australian Government Agencies and Statutory Authorities insured with SAFA who are travelling on authorised business.

Insurance cover is provided by Accident & Health International Pty Ltd (AHI) and includes some cover for limited incidental private travel. Although you do not need to inform SAFA Insurance Services of each and every business trip authorised by your employer, it is best to seek advice from SAFA Insurance Services about what cover you will have for any private travel occurring during your trip.

There is no automatic cover for pre-existing medical conditions. Should you have a pre-existing medical condition or are unsure, please contact SAFA Insurance Services.

We recommend that travellers take a copy of the Travel Insurance Summary on their trip, as it contains the Emergency Assistance contact number and Policy Number, should assistance be required.

This is a summary only - refer to the Policy Wording for complete details.

CoverLimits / Excess
Personal Accident & Sickness (Death & Capital Benefits)

Death & Capital Benefits up to a maximum of
$250,000, Weekly Benefit: 85% of earnings to a
maximum of $2,000

Kidnap, Detention, Extortion and Ransom $1,000,000 maximum per event
Medical, Additional Expenses, Medical Evacuation and AHI Assist Unlimited for 24 months - Excess: Nil
Medical Expenses must be incurred outside of
Loss of Deposits and Cancellation Charges $100,000
Baggage, Travellers Cheques, Travel Documents and Credit Cards
(Limit any one item $10,000)

$20,000 – Excess: Baggage – Nil

Money/Travel Documents - $50

Computers and Electronic Equipment $10,000 – Excess: $250
Extra Territorial Workers Compensation $1,000,000
Delayed Baggage Eight (8) hours or more – Limit $5,000
Hire Car Excess Expense Up to $5,000
Personal Liability $10,000,000
Evacuation Cover and Personal Safety $50,000

SAFA has been advised of a broadening of the travel insurance coverage available under the South Australian Government Corporate Travel Insurance Policy, effective from 18th February 2022.

The existing policy provides insurance cover for Hospital and Medical Expenses and Emergency Evacuation where COVID-19 is contracted whilst travelling overseas. The updated policy coverage in relation to COVID-19 now provides coverage for some additional benefits that were previously excluded by the policy, including:

If, before a journey commences, an insured person is diagnosed as having COVID-19

  • Loss of deposits
  • Non-refundable flight and accommodation expenses.

If an insured person, whilst on a journey, dies outside their Country of Domicile as a result of contracting COVID-19

  • Repatriation of mortal remains
  • Funeral expenses.

The policy does not provide cover for Government imposed isolation, quarantine, and border closures. Agencies should be assessing this risk prior to travel.

How COVID-19 Cover Applies in Commonly Expected Scenarios

Did you know?

The United States and the United Kingdom recently announced a ban on electronic devices larger than a mobile phone, such as laptops, tablets, e-readers and cameras, from cabins on flights from various airports and countries in the Middle East and North Africa into the United States and United Kingdom.

These restrictions are regularly reviewed and updated so we recommend you check with smartraveller.gov.au, your airline or your travel provider prior to departure to confirm if you are affected.

What this means for your Government Travel Insurance

Where you are required to place electronic devices in your checked baggage for security reasons, the SA Government Travel Insurance Policy has been endorsed to cover any loss or damage to electronic devices while in your checked baggage, but only if they have been adequately packaged and protected
from theft or damage.

In all other circumstances, you are required to take your electronic devices as personal cabin baggage in order for these items to be covered for loss or damage during a flight.


  • For general travel insurance queries: please contact the SAFA Insurance Team
  • For claim queries and lodgement: Accident & Health International - Ph: 02 9251 8700
  • For emergency assistance while travelling: Accident & Health International - Ph: +61 2 8330 1222